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Understanding the worldOrganizational Gap
Newlink dictionary

Definition

(DEF) The gap between the integrated relationship people experience and the fragmented response they receive from an organisation.

What it means at Newlink

A person can connect a brand promise with a product experience, employee behaviour and a corporate decision.

How fragmentation arises

Inside an organisation, these parts may have separate priorities, owners and measures. The gap appears when fragmentation creates inconsistency in a relationship the person experiences as one.

Responding as a system

A systemic reading makes dependencies visible and supports a connected response with clear responsibilities.

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